FAQ

Preloved means the item has had a previous owner. Every pair on Second Walk is preowned, carefully listed and given a condition grade. See our condition guide.

Yes. Every pair has been owned and worn before, so it may show signs of previous use. How much depends on the pair: check its condition grade, photos and notes.

Yes. The photos on a product page are of the exact pair you will receive, not a stock image.

They are our four condition grades, from highest to most worn: Second Walk Exclusive, Premium, A+ and A. Read the condition guide for what each grade means.

Often, yes. All pairs are preloved, and even pairs in our highest grade may show some signs of use. The photos and condition notes show you what to expect.

On the product page, under the pair’s details. Condition notes describe wear or defects we have noticed. The photos show the pair as it is.

EUR sizing, such as 42 or 42.5. Every pair shows its EUR size, and you can filter the shop by EUR size.

EUR (European) sizing is a shoe size system used by many brands. It is usually printed on the label inside the tongue or on the insole, often next to the UK and US sizes.

Check the EUR size on a shoe you already own that fits you well, then filter the shop by that size. Our shoe size chart shows EUR, UK / PAK and US sizes and how to measure your foot.

Brands and models are built differently: some run narrow, wide, long or short. A preloved pair may also feel slightly different from a new one. If you own a pair of the same brand or model, its EUR size is the best guide.

It has most likely been sold. Every pair is one of a kind, so once it sells it is removed from the shop.

No, each pair is the only one we have. You may find a similar pair from the same brand or category in the shop.

The pair goes to whoever completes their order first. If it sells while it is in your cart, it is removed from your cart and you will see a message that it has just been sold.

Yes, you can check out as a guest. An account is optional: it lets you see your orders and keep your wishlist across devices.

Yes. Cash on Delivery is how all orders are paid: you pay the order total in cash when your pair arrives. No online payment is needed.

Please contact us as soon as possible with your order number, and we will let you know whether it can still be cancelled. A cancelled order has nothing to pay, because payment is only taken on delivery.

If a pair in your cart is bought by someone else first, it is removed from your cart with a message, and you cannot be charged for it. Once you place your order, the pair is reserved for you.

Free in Islamabad and Rawalpindi. Elsewhere in Pakistan, PKR 350, or free on orders of PKR 10,000 or more. No tax is added. See our shipping policy.

Yes, standard delivery in Islamabad is free, whatever your order total.

Yes, standard delivery in Rawalpindi is free, whatever your order total.

When the pairs in your order add up to PKR 10,000 or more, counted at the prices you pay (sale prices included) and not counting the delivery charge.

Not yet. Same-day delivery in Islamabad and Rawalpindi is planned for later. We will update our shipping policy when it is available.

Yes, if the pair is not what we described: a wrong item, materially incorrect information, a significant problem that was not disclosed, or damage before delivery. We cannot accept returns for a change of mind or fit. See our return & exchange policy.

No. Each pair is one of a kind, so there is no other size of the same pair. Please check the shoe size chart before you order. If a return is accepted, you can ask to exchange it for another available pair.

Email info@secondwalk.pk as soon as possible with your order number, the pair’s Second Walk ID and photos of the issue. We will review it and reply with the next steps. You can also use our return & exchange form. See the refund section of our policy.

Email info@secondwalk.pk, call +92 327 4223025, or use the form on our contact page.

Yes. Follow us on Instagram @secondwalkpk, Facebook @secondwalk and TikTok @secondwalk to see new pairs as they arrive.