Every pair on Second Walk is a single, preloved pair. The photos show the exact pair you will receive, and its condition is graded and described on the product page. Because each pair is one of a kind, our returns work differently from a shop that sells new stock.
Before you order, please check the photos, the condition grade and any condition notes, and the EUR size in our size chart. If anything is unclear, ask us before you order.
When we accept a return
- Wrong item: we sent a different pair from the one you ordered.
- Incorrect information: the pair is materially different from its listing, for example a different EUR size, model or condition grade.
- Undisclosed problem: a significant issue that was not shown in the photos or mentioned in the condition notes.
- Damage before delivery: the pair was damaged before it reached you.
When we cannot accept a return
- You changed your mind, or prefer the look of a different pair in person.
- You ordered the wrong size, or the pair fits differently from what you expected.
- The pair shows signs of use that were shown in the photos or described in the condition notes.
Exchanges
If your return is accepted, you can ask for an exchange for another available pair instead of a refund: tick “Exchange” on the return form and add the Second Walk ID of the pair you would like. Exchanges depend on that pair still being available, and we confirm them by email. We cannot exchange for the same model in another size: each pair is the only one we have.
How to report a problem
Return & exchange form
Download the form, fill it in on screen or print it, and email it with photos of the issue to info@secondwalk.pk.
Contact us as soon as possible after your pair arrives. Fill in our return & exchange form and email it to info@secondwalk.pk with your order number, the pair’s Second Walk ID (shown on the product page and in your order email), what is wrong, and clear photos of the issue. A short video helps if the issue is hard to see. For a quick question first, call +92 327 4223025.
We compare the pair with its listing (photos, condition grade, notes and EUR size) and reply by email with the next steps.
If your return is accepted
- We will tell you how to send the pair back.
- Please keep the pair in the same condition as when you received it, apart from the problem you reported. Please do not wear it or try to repair it.
- When the pair is back with us and checked, we confirm your refund by email.
Refunds
- Cash on Delivery orders: there is no card or online payment to reverse. When a refund is approved, we contact you by email to agree how the money is returned to you.
- Cancelled orders: if an order is cancelled before delivery, no payment has been taken, so there is nothing to pay or refund.
- Return not accepted: if the issue was shown in the photos or described in the notes, we explain why by email and discuss the next steps with you.
We will never ask for your card details, PIN, passwords or one-time codes to send a refund.
Last updated: 6 October 2026